RETURNS
Returns & Refunds - DITA Barber Essentials
At DITA Barber Essentials, we strive to provide you with the highest quality barber furniture and accessories. However, we understand that sometimes returns may be necessary. Our goal is to make the return process as simple and straightforward as possible, ensuring that your experience with us remains positive and hassle-free.
Easy Returns
If for any reason you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. To initiate a return, please contact our customer service team at WhatsApp number +31 06 20 48 96 13 to receive a return authorization and instructions. We kindly ask that all returned items be unused, in their original packaging, and in resellable condition.
Please note that the cost of return shipping is the responsibility of the customer unless the item arrived damaged or was incorrect.
Damaged or Defective Items
We take great care in packaging and shipping your order, but if your items arrive damaged or defective, we’ve got you covered. Simply contact us within 7 days of receiving your order with details of the issue, and we will work with you to arrange a replacement or refund. In this case, we will cover the return shipping costs.
Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.
Bulk Orders & Custom Products
For bulk or custom orders, returns are handled on a case-by-case basis. Please contact us directly at WhatsApp number +31 06 20 48 96 13 to discuss any issues or concerns with your order. We are committed to finding a solution that works for you.
At DITA Barber Essentials, we value your satisfaction and are here to ensure that your return experience is smooth and stress-free. Should you have any questions or concerns about our return policy, feel free to reach out to our dedicated support team. We’re here to help!
